Grievance officer
Last updated 12 October 2026. Draft pending legal review.
If something is wrong with your account, a payment or your data, contact our Grievance Officer. This page meets the Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Contact
Name: [Grievance Officer name]
Email: grievance@kash.money
Address: [registered office address]
Hours: Monday to Friday, 10:00 to 18:00 India time
What happens next
We acknowledge your complaint within 24 hours and resolve it within 15 days (30 days for data protection requests).
If you are not satisfied, you can escalate to our banking partner’s grievance channel, then to the Reserve Bank of India’s Integrated Ombudsman Scheme at cms.rbi.org.in, or to the Data Protection Board of India for data matters.